How to Contact Support

Navigator support is available via email 7 days a week at We will respond within 24 hours of receiving your email Monday-Friday.

Our main goal is to educate and resolve customer issues. It can be useful to search our Help Center for product information before contacting support. The Help Center details common contributors to customer questions. However, we’re aware that curating a complete troubleshooting guide is difficult. We welcome your inquiries anytime.

When contacting support it’s helpful to include the following information:

  • your device type(s)
  • description of what you're seeing and what you expect to see
  • relevant screenshots
  • any potential network restrictions 

These details greatly help us to assist you.